RETURN & EXCHANGE

MintyDaisy happily accepts returns or exchanges for merchandise that is unworn, unwashed, undamaged, unaltered, or defective, as long as the items were purchased online and shipped to a U.S. address. Returns will be processed back to the original payment method within 14 days of your order’s shipping date. 

We also provide size exchanges for the same product, as long as we are notified within 14 days of the original shipping date. 

If you receive an item that is defective or damaged, please reach out to Customer Care within 3 days of delivery to initiate a return. Items reported after this window may not qualify for return or replacement. Make sure to include a photo of the defect in your email.

All returned or exchanged items must be unwashed, unworn, and undamaged, with original tags attached. Jewelry must remain in its original packaging. Please include the packing slip and any applicable customs documents with all returned items.

Gift cards are final sale items and are not available for international customers. They cannot be returned, applied to previous purchases, used to pay a credit card balance, or used to purchase other gift cards.  Additionally, gift cards cannot be exchanged for cash.

Final Sale & Clearance items cannot be returned or exchanged.

Final Sale Items:

• Personalized items
• Gift Cards
• Lingerie
• Jewelry
• Face masks
• Hosiery
• Hat
• Items marked as final sale

Please note that once an order is placed, it cannot be modified, changed, or canceled.

At MintyDaisy, we know that ordering custom products online might be new for some customers. That's why we've fine-tuned our fulfillment process, striking the perfect balance between automation and human oversight to ensure exceptional quality.

Although guarantees for custom products are uncommon, we stand by the quality of our work and are committed to ensuring your satisfaction. If any issues arise, we will work with you to find a solution that meets your needs.

Please note, we are not responsible for any damage caused by improper care, handling, or incorrect sizing.

Due to differences in lighting, photography, and monitor resolutions, the exact colors of merchandise may vary slightly. Additionally, minor pattern variations may occur. These conditions do not qualify as defects, and the customer will be responsible for return shipping if an item is sent back to our warehouse. 

Return by mail address: MintyDaisy  ATTN: Online Return 16027 Brookhurst st, ste I164, Fountain Valley, CA 92708

How to Submit a Return Request

1. Access Your Account:

   • Click on the profile icon in the store’s navigation or navigate to the refund policy or returns page.
   • Log in to your account:
     • Enter your email address in the "Email" field and click "Continue."
     • Open the email sent from our store, and copy the six-digit verification code provided.
     • Return to the store’s website and enter the six-digit verification code to log in.

2. Select Your Order:

   • Choose the order you wish to return.

3. Choose Items to Return:

   • If the order contains multiple items, select the specific items you want to return.

4. Provide Return Details:

   • Select a return reason and, if desired, add a note for our team.

5. Submit Your Return Request:

   • Click "Submit request."

When your return request was sent and is being reviewed. We'll email you once it's been completed.

Your satisfaction is our priority. If you have any concerns or issues with your order, please reach out to us—we’re here to help and will do our best to resolve the issue to ensure your experience with us is a positive one.